We build the intelligence layer for your business.
For companies that run on everyday tools. We connect whatever you already use, automate the repetitive work and make the numbers usable.
#home
Your weekHow a week looks with Layer02Your numbers, live from your toolsThe agents that run your week
app.layer02.co/week/dashboard/agents
Mon
Tue
Wed
Thu
Fri
layer02Your AI automation layer
- reading six spreadsheets
- merging the fields
- building the data model
- building the dashboard
- connecting accounting and the CRM
- posting the Monday summary to Slack
- scraping 40 websites
- finding decision makers
- verifying emails
- writing 40 personalised emails
- sending batch 1 of 4
- scheduling follow-ups
- reading 3 replies
- booking the call
- reading the ticket
- reading the WhatsApp message
- finding the order
- checking the shipment
- writing the answer
- offering a callback
- checking the calendar
- booking Thu 10:00
- querying the database
- closing the ticket
- logging to the CRM
- reading the sheets
- modelling customers, jobs and sites
- building the CRM
- connecting payments and the calendar
- planning tomorrow's schedule
- sending it to the team's phones
- reading the call notes
- extracting the requirements
- picking items from the price sheet
- writing the proposal
- checking the numbers
- sending to Anna for approval
- sending via PandaDoc for signature
ready
One invoice-tracking dashboard, built for your process, summary posted to Slack
week 41 · 5 to 9 Oct
AllOpenOverduePaid
open41
overdue6
paid this week19
invoicecustomeramount EURduestatus
2044Kranz & Co4,820.002 Oct 2026overdue
2043Hansen Ltd1,240.0030 Sep 2026overdue
2042Kranz & Co970.0012 Oct 2026open
2041Ferrant Logistics3,150.0015 Oct 2026open
2040Weber Group640.0025 Sep 2026paid
Invoices per week
W37W38W39W40W41
six spreadsheets · accounting · CRM
40 leads found, 38 personalised emails sent, 3 replies, 1 call booked
40 firms
found40
verified38
sent38
replies3
booked1
Sent · 38
m.•••@northfell-logistics.com09:41Your new second depotSaw your second depot opened in August.
j.•••@•••-freight.com09:42Two dispatchersNoticed you are hiring two dispatchers.
s.•••@•••-transport.com09:42Delivery updatesYour Trustpilot reviews mention delivery updates.
…and 35 more
sent · day 0follow-up · day 3follow-up · day 7if no reply
3 replies, 2 qualified · call booked, Thu 14:00
web · email · CRM · calendar
3 conversations at once
Wed 22:14 to 22:17 · 24/7 · 63 this week
22:14
Chat with usonline
what's the status of my order 8842?
shop: order 8842 · shipped Tue 14:40 · carrier trackingShipped Tuesday 14:40, arriving Thursday. Want a callback?
Book the callbackNo thanks
calendar: Thu 10:00 bookedType a message…
22:16
Customer · +49 ••• ••
I want to return the jacket and get a refund
CRM: order 8817 · 12 days · return window openReturn label sent. The refund needs a person, Anna will confirm tomorrow.
22:17
# ops
AKAnna K.22:17
@layer02 how many orders shipped late this week?
layer02agent systemAPP22:17
database: orders where shipped > promised3 this week, list below.8802 · 8809 · 8815
1 replyWebsite chatanswered in 40 s
WhatsApphanded to a person · refund rule
Slack, internalanswered from the database in 6 s
sources Layer02 may read
One operations hub for your business: jobs, customers, sites and the schedule in one place
41 open jobs · 9 due today
JobsCustomersSitesSchedule
open jobs41
due today9
waiting on parts3
jobcustomersitenext stepstatus
J-2041Harbor CafeSite 12installscheduled
J-2042Weber GroupSite 04service calldue today
J-2043Kranz & CoSite 19partswaiting
J-2044Ferrant LogisticsSite 07installscheduled
J-2045Hansen LtdSite 23inspectiondue today
built for your niche · a CRM can be part of it
schedule for Thursday sent to the team, 06:30
Proposal written from the call notes, sent for approval
quote 2026-114 · valid 30 days
Proposal · Northfell Logistics · inbox and shipment automation
We connect your shared inbox, the shop and the CRM so shipment questions are answered and logged without a person touching them.
A person checks everything the system is unsure about.
Setup and integration3,200.00 EUR
Agent and checks2,400.00 EUR
Monthly monitoring400.00 EUR per month
total5,600.00 EUR one-off + 400.00 EUR per month
e-signature · PandaDoc
sent to Anna for approval, Fri 10:55
sent via PandaDoc, awaiting signature, Fri 11:20
Operations · this week
5 to 9 Octupdated 08:00orders38+4 vs last week
tickets21−2 vs last week
invoices overdue6+1 vs last week
leads contacted38new this week
calls booked3+2 vs last week
Orders and tickets per day
Orders
MonTueWedThuFri
Tickets
MonTueWedThuFri
Response time to customer emails, minutes
7
MonTueWedThuFri
Invoices
open41
overdue6
paid this week19
2044Kranz & Co4,820.00overdue
2043Hansen Ltd1,240.00overdue
Outreach
sent38
replies3
qualified2
booked1
Operations
jobs41
due today9
waiting on parts3
Agent work · this weekexample values31 h / week saved · example valueswaiting for a person: 3
Support84 tasks11h / weekat 6 min per email, 12 min per ticket0 EUR refunded without a person
Sales38 tasks6h / weekat 9 min per personalised emailpipeline 12,400 EUR opened
Finance16 tasks4h / weekat 12 min per invoice, 25 min per proposal740 EUR held back on invoice 2041
Ops10 tasks3h / weekat 18 min per schedule change3 site visits avoided
Reporting6 tasks4h / weekat 40 min per report
Content3 tasks3h / weekat 60 min per draft
layer02
Layer02 agent system
reads, decides, hands over
AI agentReporting agent
watches all of the above, every Monday
1 report posted5 dashboards refreshed0 open questions
asks a person never, it only reports
AI agentContent agent
watches the week's numbers and wins
2 posts drafted1 newsletter drafted0 published alone
asks a person before anything is published
AI agentSupport agent
watches the inbox, the website chat and WhatsApp
63 emails answered21 tickets closed4 callbacks booked
asks a person when it is unsure or a refund is involved
AI agentSales agent
watches new leads and replies
38 emails sent3 replies handled1 call booked
asks a person before any pricing promise
AI agentFinance agent
watches invoices and quotes
12 invoices checked4 proposals written1 held
asks a person when amounts differ from the order
AI agentOps agent
watches jobs and sites
9 jobs scheduled1 schedule sent3 waiting on parts
asks a person when a site reports a fault
AI agentCustom agent
a highly specific agent for your business systems
watches what you tell it to
asks a person wherever you decide
asks a person
5 of 7 agents stop here
Works with the tools you already use
and most things with an API
Services
Five kinds of systems we build
Pick the one closest to your problem. Each tile opens its own page with deliverables, tools and one example system.
Systems
Systems we have built
n8n · whatsapp business · openrouterWhatsApp support agentRoutine WhatsApp questions answered from the knowledge base in under a minute; refunds and complaints reach a person every timeAI agents and automationsRead the case
google calendar · n8n · slackWhat happens when you bookOne booking triggers 5 steps, and a briefing is ready before the call
Diagram of the What happens when you book system: 6 steps
Steps
- Booking form: You pick a slot and tell us what you want to automate.
- Calendar event: The call lands in both calendars with a video link.
- Notification to our team: We hear about the booking within a minute.
- CRM record: Your name, company and topic are saved in one place.
- Prepared briefing: A short summary of your topic and company is drafted for us.
- Read before the call: We read the summary before the call, so it starts with your question.
Diagram of the Bulk data loader system: 5 steps
Steps
- Client export: The client sends a spreadsheet export in whatever shape it comes.
- Maps the columns: The columns are matched to the fields the product expects.
- Rows that fail validation: Rows with missing or odd values are set aside for a look.
- Product API: Clean rows are written into the product in batches.
- Imported, with a report: The client gets a report of what went in and what did not.
Diagram of the HubSpot rollout with ClickUp automations system: 4 steps
Steps
- Deal stage changes: A deal moves to a new stage in the pipeline.
- Task created: The right person gets a task with the deal details attached.
- Dashboard updates: The team dashboard refreshes with the new numbers.
- 20 users, one view: Everyone sees the same pipeline without asking around.
About
Who builds this
Our founder did ops work by hand for 2.5 years before automating it: invoices, CRM records, support tickets, spreadsheets. That is why we know how a process runs before we touch it.
Process
From first call to launch
- 01
Book a meeting
Pick a slot and tell us in one field what eats your week. We read it before we talk.
- 02
Call
30 minutes, free. We look at the work, the tools and where it breaks. If it is not worth automating, we say so.
- 03
Scope and fixed quote
A written scope within days: what gets built, where a person checks, one fixed price.
- 04
Build, with weekly check-ins
We build in your tools, on your data, and show you the working system every week.
wk 1 · wk 2 · wk 3 · wk 4
- 05
Handover or retainer
You get the system, the documentation and a walkthrough. Run it yourself or keep us on a retainer.
Book a meeting
A free 30-minute call about what eats your week. Pick a slot, tell us the problem in one field, we read it before we talk.