AI agents and chatbots

Agents that answer customers, research and run internal workflows, scoped to one job, with a person one step away.

An agent is only useful when it is reliable. We define exactly what it does and where it hands over to a person before building, give it your documents, your tools and guardrails, and deploy it into your stack with a daily summary, so it keeps working after launch, not just in a demo. The support agent reads each WhatsApp message, website chat or e-mail with the last turns of the conversation, answers from your knowledge base within a minute, and says so when the documents do not cover a question. Refunds, complaints and anyone asking for a person go to your team with the full history.

The knowledge base is the only thing you maintain: update the document, and the next answer is right.

What's included

  • Scoped to a real job: We define what the agent does and where it hands off to a person before anything is built.
  • Wired into your tools: Connected to your CRM, documents, inbox and APIs, so it can act, not just chat.
  • Guardrails and a daily summary: Built-in checks, logging and a summary of every conversation it handled, so you can trust what it did.
  • Support, research, internal ops: From WhatsApp and e-mail support to research and the team's own questions in Slack.

Tools

  • n8n
  • Claude
  • OpenAI
  • WhatsApp Business
  • Pinecone
  • Slack

Works with the tools you already use

  • Gmail
  • Outlook
  • Google Sheets
  • Excel
  • Slack
  • Teams
  • HubSpot
  • Shopify
  • Stripe
  • Notion
  • ClickUp

and most things with an API

How we decide what to automate

Where a wrong number could reach a customer, the AI checks and a person decides. Where the work is only tedious, we automate it fully. Some things stay manual.

Automate fully

  • Answer opening hours, return steps and "where is my invoice?" from the knowledge base
  • Answer "where is my order?" with the tracking link from the shop
  • Post a daily summary of every conversation the agent handled to Slack

AI checks, human decides

  • A reply that mentions a refund or a complaintdrafted, a person sends it
  • A question the documents do not coverthe agent says so, a person answers
  • A supplier asks to change delivery termsreply drafted, you confirm it

Leave it manual

  • Complaints from your ten biggest customersa named person answers, always
  • Cancellations and anyone asking for a personhanded over, never argued with
  • What the agent may say about prices and promiseswritten by you, not learned

What we have built

Agent · google apps script · gmail · claudeGmail agent that knows who has to act nextSix labels say who has to act next; the 08:00 summary lists everything that has waited longer than 48 hoursThe daily summary email that Gmail agent that knows who has to act next sendsAI agents and chatbotsAgent · n8n · whatsapp business · openrouterWhatsApp support agentRoutine WhatsApp questions answered from the knowledge base in under a minute; refunds and complaints reach a person every timeThe n8n workflow behind WhatsApp support agent, as builtAI agents and chatbots

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